Mellowood Vineyard is committed to excellence and we will do everything in our power to ensure that our artisan, handcrafted wines are to your satisfaction. Any return claim due to a defect in the product will be addressed on a case-by-case basis. If you are dissatisfied with your order, please contact the winery as soon as possible either by phone (530-306-9454) or email (email@example.com) and explain your dissatisfaction with the product. Should any bottle(s) be broken, please contact us within 48 hours of arrival so that we can initiate a claim with our fulfillment center. Please keep the original package(s) and its contents exactly as you found them if at all possible. Depending upon the item you purchased and the reason for your return request, we may require that you ship the item(s) back to us, Unless the item is damaged or defective, or if we made an error in fulfillment of your order, all returns must be shipped back to us postage paid. We reserve the right to charge a 15% return processing/restocking fee. Because of the fees charged by your credit card company when we charge and subsequently credit your card, we may enforce the collection of our restocking fee. You will not be charged a restocking fee for order errors on our part.